The connection via Internet already allows a first multichannel functionality and it is possible, for example, to go from a call to a video call if a customer service needs to show a series of steps or information.but the reality is that anyone who does not have a modern telephone system will not be able to keep up. The first thing that all companies are going to need is a virtual switchboard that allows us to use functions that, even at its best, a traditional one cannot have. Virtual switchboards offer a a permanent presence and, furthermore, are a key element in optimizing the quality of service.
These intelligent telephone managers, among many other functions, are responsible for establishing different mechanisms and scenarios that can help us minimize the loss of leads, optimize Vietnam phone number list service time and, ultimately, improve customer service. And since the best sample is a "button", as the saying goes, to illustrate each example we are going to use the proposal made by Zadarma with its virtual switchboard. The reasons are that, first, it is free and includes all services, thus becoming one of the most complete today and with an unbeatable price / quality proposal. Set a scenario for each call It is perhaps the first step that we should consider.
What destination should each call reach depending on the time? It is something that we must first consider in a notebook and then transfer it to the configuration of our virtual switchboard. And you don't have to have high technical knowledge or go through dozens of menus. In fact, with tools like the visual editor in the case of Zadarma it is as easy as using a powerpoint, dragging the figures on the left and configuring each step in a very intuitive way. virtual switchboard visual editor The key is to be clear about what we want to do with each call, establish a voice menu that allows each agent or department to be reached if they are connected or, if they are not, that they end up in a voice mailbox where the user or customer can leave their message.