To do this you need to understand why they were disappointed give them an incentive to start using your product or service again. To do this you can send a letter a questionnaire talk to them depending on the type of business these can be different types of communications. The logic of working with winback is the simplest offer them something new. This is the easiest way but it does not always work effectively. People feel that they want to return and are not very active return.
Effective customer relationship management strategy If we are talking about deeper reasons you need to clearly understand why the client left. He was not satisfied with the service or the quality of the product After clarifying I advise you to work with these reasons individually. After all someone might stop shopping at your store cell phone number list because you don't have their favorite cheese. And someone can leave if you have long queues. Therefore in each case it is necessary to approach the determination of the causes in a targeted manner. What is impression design This is a new area that appeared just a couple of years ago.
We began to think not only about how the product or service should be arranged but also about how the entire cycle of interaction between the business and the client should be established throughout the work. This is user experience design customer experience design. In essence this is the design of ways to interact with the client determining at what points of contact and how exactly the client interacts with the business and what needs to be done so that the client receives positive emotions from interaction at this point of contact.